If it was applied over clean skin, (without makeup-or with minimal make-up) and you have put it back on the backing sheet after wearing, you should be able to wear it more than once.
If one tiny section gets stuck to another you can get a toothpick, or something else thin and pointy, and pry the stuck bits apart, the laces are quite strong. If you pick the stuck bits apart slowly the laces shouldn’t break. Please refer to the drawings on the instruction sheet. If it gets completely glued together, contact us.
You may have some tiny section stuck together, please check the flat image of the design on our website, then try to pick apart the glued section. You may also have tiny folds if a large design is put over a brow-bone of deep-set eyes.
The Adhesive is a hypoallergenic (latex free) medical adhesive, which has been used for several decades, and has been approved for cosmetic use. Although please be careful not to get the Face Lace in your eye, or ingest it. Our adhesive complies with REACH, and is FDA & Prop 65 approved.
Yes! Face Lace would love to design something special for you, please contact us through the website. There will be a design charge for this service.
All Eye laces come in black finish. Masks have 3 different finishes: black, white and satin gold, except the Renaissance Mask, which only comes in black and satin gold. Our festival range contains other colours.
All Eye Laces come as a pair, one for each eye, apart from Rusqué & Gothamour. Mehndoodle 1, Stained Glassta, Stained Glassto, Masks and Demi-Veils come as one piece.
All our UK customers have 2 options for delivery service, First Class via Royal Mail, which can take from 2 to 4 days to be delivered, from the moment of dispatch and excluding weekends and bank holidays. This service is not tracked.
Or, Domestic Express via DHL which guarantees next day delivery to the UK, from the moment of dispatch and excluding weekends and bank holidays. This service is tracked and DHL emails you the moment it leaves our premises. All international orders are sent using DHL worldwide express, delivery times vary, depending on the country zone you are ordering from. For more details please check our Delivery section online.
Unfortunately we do not have an artist discount per se but we do offer the following discounts:
• Spend over £35 and get 5% off your purchase.
• Spend over £50 and get 7% off your purchase.
• Spend over £70 and get 10% off your purchase.
• Spend over £100 and get 15% off your purchase.
• Spend over £200 get 20% off your purchase.
The above offers are exclusive of delivery charge and VAT (where VAT is applicable).
Genuine Face Lace is not made or sold from China, it is only produced in the UK by Face Lace Limited. Only the Stockists listed here, on our website, are authorised to sell Face Lace. We do not sell on Ebay or any other international trading site. Face Lace is made and hand finished in our London Studio. It is of an exceptionally high quality and we will not hesitate to endeavour to stop anyone selling imitations of our products, in the UK or Internationally. If you have seen ‘Face Lace’ being sold anywhere else please get in contact with us ([email protected]) and let us know. We register all designs with the IPO and are members of
Face Lace is proud to be a member and support the aims and objectives of the trade organisation ACID (Anti Copying in Design). All Face Lace designs are supported by ACID through their Design Databank and ACID Marketplace.
First of all we would like to thank you for your interest in carrying our products. Please contact us at [email protected]. We will be happy to send you a copy of our wholesale details.
Yes we do offer wholesale prices to some individuals. Please email us at [email protected] so we can look into your request.
Unfortunately we cannot exchange any products that have already been ordered.
Yes you can. You have 30 days from the date your order has been placed to send it back to us (please ensure you use a reliable service to do so) and please contact us at [email protected] to let us know, so we can expect your return. Once we receive it and, given that it is in perfect condition, and the packaging has not been damaged, we will then refund you the money for your order, deducting the cost of postage.