I made an order today when should I expect to receive it?
We endeavour to process online orders within 24 hours, Monday to Friday (exc Bank Holidays). Estimated delivery to the UK is 2-4 working days (Mon-Fri excl. Bank Holidays). Once your order has been dispatched you will receive a confirmation email. If you have any questions contact us at [email protected]. All orders made using DHL domestic express (for delivery on the next available business day) should be made Monday to Friday by 2pm. Any DHL orders made on Friday after 2pm, will be processed on the next working day, normally Monday (excluding bank holidays).
All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different. Please be aware we are not liable for charges levied or delay of items held at customs. Legally we are obligated to mark all international shipments with the true value of the goods. If your item is a gift, although we can remove the value from the delivery note, we cannot from the shipment’s customs information on the package. Please be aware we only process international orders Monday to Friday, due to DHL’s working service. All orders made using DHL Worldwide express should be made Monday to Friday by 2pm.